Kronotour (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services or interact with our website.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, email address, phone number, mailing address.
- Travel Information: Passport details, travel dates, destinations, preferences (e.g., accommodation, activities).
- Payment Information: Credit card details, billing address.
- Other Information: Dietary restrictions, medical conditions (if relevant to your tour), and any other information you voluntarily provide to us.
How We Collect Information
We collect information through various channels, including:
- Online Bookings: When you make a reservation through our website.
- Email and Phone: When you communicate with us via email or phone.
- Website Forms: When you fill out forms on our website (e.g., contact forms, inquiry forms).
- Cookies and Tracking Technologies: We may use cookies and similar technologies to collect information about your browsing activity on our website.
How We Use Your Information
We use your personal information for the following purposes:
- Booking and Travel Arrangements: To process your bookings, make travel arrangements (flights, accommodation, tours), and provide you with travel-related services.
- Communication: To communicate with you about your bookings, travel itineraries, and any updates or changes to your travel plans.
- Customer Service: To respond to your inquiries and provide customer support.
- Marketing: To send you promotional materials about our tours and special offers (with your consent).
- Service Improvement: To analyze website usage and improve our services.
Disclosure of Your Information
We may disclose your personal information to the following third parties:
- Travel Suppliers: Airlines, hotels, tour operators, and other service providers involved in your travel arrangements.
- Payment Processors: To process your payments securely.
- Legal Authorities: When required by law or legal process.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Data Encryption: Using encryption technologies to protect sensitive data (e.g., payment information).
- Secure Storage: Storing personal information on secure servers with restricted access.
- Employee Training: Training our employees on data security and privacy best practices.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to your personal information that we hold.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., when we are required to retain information for legal purposes).
- Marketing Opt-Out: You can opt-out of receiving marketing communications from us at any time.
Cookies and Tracking Technologies
We may use cookies and similar technologies to collect information about your browsing activity on our website. This information helps us to improve our website and provide you with a more personalized experience. You can manage your cookie preferences through your browser settings.
Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website